Merchandise FAQ
Are all products pre-order?
Yes. All items are pre-order. Shipping will begin in late November 2025.
Will my order arrive before the concert?
For West Malaysia, orders will arrive before December 13, 2025.
For East Malaysia and Singapore, delivery may take longer depending on courier schedules.
Do you ship internationally?
We ship to West Malaysia, East Malaysia, and Singapore.
International shipping outside these regions is not available.
How much does shipping cost and how long will delivery take?
Shipping fees:
• West Malaysia: RM10
• East Malaysia: RM25
• Singapore: RM60
Delivery times are estimates. We are not responsible for delays caused by courier or logistics.
Can I change my shipping address after placing an order?
No. Once an order is confirmed, shipping addresses cannot be changed.
Can I combine multiple orders into one shipment?
Orders with different order IDs can’t be combined.
Shipping fees apply to each order separately.
For limited items, each email can only purchase one unit.
For other merch, you may place multiple orders using the same email — but each order will still be shipped separately.
What payments do you accept?
We accept major credit cards (Visa, MasterCard), Touch 'n Go e-wallets, FPX, etc. All transactions for encrypted for your safety.
Can I cancel, return, or exchange my order?
All pre-order and limited-edition items are non-refundable and non-exchangeable, unless defective.
What if I received a defective or incorrect product?
Contact Customer Service via WhatsApp (to be updated) within 3 days of receiving your order.
Provide your order number and an unboxing video.
Returns, exchanges, or refunds are only for defective or incorrect items.
How do I choose sizes, color, or variations?
Refer to the Size Chart on each product page. Colors may vary slightly due to lighting or screen display.
How should I care for apparel?
Hand wash or gentle machine wash in cold water. Avoid bleach and high-heat drying.
Minimal fading may occur; wash inside out
Does the camera include film and battery?
Yes. It comes pre-loaded with 35mm color film (400 ISO) and one AAA battery for the flash.
What is the production date and expiration date of the disposable film camera?
The disposable film cameras were produced in June 2025 and are usually good for 2 years from the production date
How many photos can I take?
Each camera allows for 27 exposures.
Can I reuse or reload the camera?
No. This is a single-use disposable camera. Once finished, take it to a film lab for developing.
Is the camera waterproof?
No. Avoid using it near water or in the rain.
Where can I develop the photos?
Bring it to most film labs or camera shops that offer 35mm developing.
Can I return or exchange the cameras?
No. Returns/exchanges are only accepted for defective items.
How do I contact customer support?
How do I contact customer support?
Reach us via WhatsApp (+6018-2855832) or through the Contact Us page.